The Edge Program is designed to challenge assumptions, identify inefficiencies, and help your Product Support team reach its full potential.
Through collaborative discovery, we work directly with your staff to uncover process gaps, align departmental goals, and drive measurable improvements in profitability and performance.
This isn’t theory—it’s proven, in-the-field training developed by experts who understand the realities of dealership operations.
The Edge Program is a specialized training initiative focused on improving Product Support performance in dealerships. Developed by experts with over 20 years of field experience, Edge is built to solve real-world challenges through custom solutions tailored to your operations.
We’ve worked with:
Automotive Dealers
Agricultural Dealers
Agricultural Equipment Manufacturers
Small and Large Business Owners
Here’s what makes Edge different:
A continuous, year-long development model
Custom action plans tailored to your dealership
Emphasis on process development and enhancement
Improved collaboration across departments
Buy-in from service technicians for long-term success
Data-backed improvements to profitability and performance
Edge isn’t a one-size-fits-all training—it’s a proven system to streamline operations and strengthen your team from the inside out.
Interviews with management and staff to gain understanding of your processes and procedures
Formulate a 12 month customized action plan
Monthly progress review calls
One week on-site trainings, twice a year
Monthly progress emails will be sent to the entire management staff for review
Management and staff will have unlimited access to WB Global Team via phone or email
Ways to reduce WIP
Centralization of processes
How to improve gross margin
Improve teamwork
Reduce technician down-time and improve RO throughput
Decrease lost tech time searching for special tools
Technician incentive plans
Service/Parts Manager incentives
Faster time for parts procurement to the shop
Improve core retention process
Write a Policy & Procedure manual
Share Best Practices with all locations
Increase parts sales to the shop
